ABOUT US
Software Application Support Engineer
Washington, D.C./Reston, VA
ShareStream offers a leading online video platform for universities and colleges’ educational content. Our product was initially developed in collaboration with Georgetown University and is now widely deployed at educational institutions around the world. Our team is passionate about building a great product and providing a service that allows our customers to realize the potential of streaming media for education.
ShareStream views itself as an education company as well as a software company, and our commitment to learning is a part of our company culture. We strive to create an environment that encourages professional growth, where team members learn new skills and gain experience in new areas.
Join us and contribute to changing the way online education takes place through the use of online video and audio content!
ShareStream is growing rapidly and is seeking to add additional exceptional team members, including a Software Application Support Engineer who can excel at:
- Resolving technical issues for clients
- Logging and documenting client issues and feedback for ShareStream’s Product Development Team
- Assisting clients to exceed their expectations for their use of our product.
- Intermediate-level Java skills
- Intermediate-level UNIX/Linux skills
- Exceptional communication skills, both verbal and written
- 2+ years experience as a Technical Support Engineer, or another IT role involving interactions with customers
- Experience supporting a product or service for higher education is a strong plus
- Experience working in a fast-moving startup environment is a strong plus.
Apply Now
Working at ShareStream—Benefits
- Highly competitive salary
- 401(k) benefits
- Health, dental, life and accidental-death insurance
- Brand new office space in a building with a fitness center, café and basketball court
- Paid vacation
- Casual dress environment
- Working with a great team that is making a big impact!