Technical Support and Training Coordinator
Washington, D.C./Reston, VA


ShareStream offers a leading online video platform for universities and colleges’ educational content. Our product was initially developed in collaboration with Georgetown University and is now widely deployed at educational institutions around the world. Our team is passionate about building a great product and providing a service that allows our customers to realize the potential of streaming media for education.

ShareStream views itself as an education company as well as a software company, and our commitment to learning is a part of our company culture. We strive to create an environment that encourages professional growth, where team members learn new skills and gain experience in new areas.

Join us and contribute to changing the way online education takes place through the use of online video and audio content!

ShareStream is growing rapidly and is seeking to add additional exceptional team members, including a Technical Support and Training Coordinator who can excel at:

  • Responding to technical-support questions and issues by email as well as by phone calls
  • Providing hands-on training to ShareStream-customer project leads
  • Logging and documenting client issues and feedback for ShareStream Technical Support Engineers
  • Assisting clients to exceed their expectations for their use of our product.

  • Bachelor’s degree
  • Exceptional communication skills, both verbal and written
  • 2+ years experience as a Training Coordinator, Technical Support Engineer or another IT role involving interactions with customers, preferably for a product or service for higher education
  • Experience in training project leads on enterprise-class software systems

* ShareStream is open to considering candidates that have worked in education as a teacher, teacher assistant, instructor, trainer or administrator who do not have experience working for a commercial software company.

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Working at ShareStream—Benefits

  • Highly competitive salary
  • 401(k) benefits
  • Health, dental, life and accidental-death insurance
  • Brand new office space in a building with a fitness center, café and basketball court
  • Paid vacation
  • Casual dress environment
  • Working with a great team that is making a big impact!