ABOUT US
Technical Account Manager
Washington, D.C./Reston, VA and New York, NY
ShareStream offers a leading online video platform for universities and colleges’ educational content. Our product was initially developed in collaboration with Georgetown University and is now widely deployed at educational institutions around the world. Our team is passionate about building a great product and providing a service that allows our customers to realize the potential of streaming media for education.
ShareStream views itself as an education company as well as a software company, and our commitment to learning is a part of our company culture. We strive to create an environment that encourages professional growth, where team members learn new skills and gain experience in new areas.
Join us and contribute to changing the way online education takes place through the use of online video and audio content!
ShareStream is growing rapidly and is seeking to add additional exceptional team members, including a Technical Account Manager who can excel at:
- Acting as the primary technical point of contact for his/her accounts
- Assisting clients exceed their expectations for their use of our product
- Leading rollouts of the ShareStream Video Platform for campus-wide, massive-scale media implementations, including providing hands-on training to project leads
- Collaborating with ShareStream’s Product Managers and R&D engineers on documenting client requests for feature enhancements
- Providing client feedback to ShareStream’s leadership and Product Managers
- Collaborating with ShareStream’s sales team in order to understand new customers’ requirements, implementation goals and project timelines.
- Bachelor’s/Master’s degree in Computer Science
- 3-7 years in technical account management, professional services, sales engineering, or another IT role that involved interactions with customers, preferably for a product or service provided to higher education
- Expert in customer-relationship management and client retention
- Exceptional communication skills, both verbal and written
- Experience in training project leads on enterprise-class software systems
- Experience in creating project plans for new customer implementations
- Experience in requirement gathering and documenting requests for enhancements for product managers and developers
- Experience in identifying and working on up-sell and cross-sell customer opportunities is a strong plus.
Apply Now
Working at ShareStream—Benefits
- Highly competitive salary
- 401(k) benefits
- Health, dental, life and accidental-death insurance
- Brand new office space in a building with a fitness center, café and basketball court
- Paid vacation
- Casual dress environment
- Working with a great team that is making a big impact!